Refund Policy

At Heaven’s Aroma, we aim to provide high-quality products to empower and elevate your lifestyle. Please review our refund policy carefully before making a purchase.

1. Subscription Cancellations

If you have purchased a recurring subscription (e.g., monthly or annual membership):

• You may cancel at any time through your account dashboard or by contacting us.
• Cancellations apply to future billing cycles only. No partial refunds are given for unused time on a current subscription.
• Upon cancellation, you will retain access to your content until the end of your billing period.

2. Exceptional Circumstances

We may consider refund requests on a case-by-case basis in the following situations:

• Accidental duplicate payments
• Technical issues preventing access that cannot be resolved within 72 hours
• Unauthorized transactions reported and verified within 7 days of purchase

To request a refund under these exceptions, contact our support team with:

• Your full name
• Order ID or proof of purchase
• Description of the issue

Approval of any refund request is at the sole discretion of Heaven’s Aroma

3. Chargebacks

Filing a chargeback without first contacting us to resolve the issue may result in:

• Immediate termination of your account
• Loss of access to all purchased content
• Permanent ban from future use of Heaven’s Aroma Website

We encourage you to reach out to our support team before initiating a chargeback so we can resolve your concern promptly.

4. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes take effect when posted on this page. Your continued use of the site after such updates constitutes acceptance of the new terms.

5. Contact Us

For questions about our refund policy or to request support, contact us