Shipping & Return Policy

At Heaven’s Aroma, we aim to deliver your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand how your items will be processed and delivered.

1. Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification with tracking details once your order has shipped.

Please allow additional processing time during high-volume periods such as sales or holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Note: Delivery times are estimates and may vary due to customs delays, courier issues, or unforeseen events.

3. International Shipping

We offer international shipping to most countries. Please be aware:

• You are responsible for any customs, duties, or import taxes imposed by your country.
• Customs processes may delay delivery beyond our estimated timelines.

4. Shipment Confirmation & Tracking

Once your order ships, you will receive an email with a tracking number. You can track your shipment via the carrier’s website.

5. Lost or Delayed Packages

• If your package is delayed or marked as delivered but not received, please contact the shipping carrier first.
• If the issue remains unresolved, contact us and we’ll do our best to assist.

We are not responsible for:

• Delays caused by the courier
• Incorrect shipping addresses provided by the customer
• Lost or stolen packages after delivery is confirmed

6. Incorrect Address Disclaimer

Please ensure that your shipping address is complete and correct before submitting your order. We are not responsible for orders shipped to incorrectly entered addresses.

7. Returns Due to Non-Delivery

If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Additional shipping fees may apply.

8. Contact Us

For any shipping-related questions or concerns, contact us